Case Tracker for small landlords

What the demo does today

These are real screens from the demo app, which runs repairs. Screens marked council come from the same product set up for a made-up council, Kestrelford Borough Council.

A clock on every case, and an email when it runs out

The bar marks 75, 100 and 150 percent of the deadline. At 100 percent the team lead is emailed. At 150 the manager is.

SLA panel on a new leak case: on track, 0.0 of 4 working hours used, with marks at 75, 100 and 150 percent. — **Estate demo.** A new urgent repair, on track.

A red overdue banner and SLA bar: overdue by 0.2 working hours, 40.15 of 40 working hours used, department head emailed. — **Council demo.** The same bar once the deadline has passed.

Escalation email to a service-desk manager: a pothole case is still open at 150 percent of its deadline, with its reference, place, due time and the bar at 150 percent. — **Council demo.** The second escalation email. It names the place, never the resident.

Public status page on a phone for a fixed leak: a green Fixed banner and a four-step timeline from Received to Fixed. — **Estate demo.** Status page, top.

Lower half of the same status page: the repair type and block, an illustrated plan of Harbour Court, the update note, and a line saying the page never shows names, contact details, descriptions or photos. — **Estate demo.** The rest of the page.

Residents can check progress, with no personal data on the page

The public page shows the type of repair, the block, progress and updates. It never shows names, contact details, descriptions or photos.

It works from a reference number, so there is no account to set up.

A monthly report on how the deadlines were met

One page for the month, by team. It is the page to open when someone asks how the month went.

Received: and resolved in the month
Within SLA: share resolved inside the deadline
Median to resolve: in working hours
Overdue at month end: cases still open past the deadline

Council demo, October 2026 sample report, fictional data.

Top of a monthly report for Kestrelford Borough Council, October 2026: five figures (received, resolved, within SLA, median to resolve, overdue at month end) and bars showing the share resolved within the deadline for five departments. — **Council demo.** Top of the report. The rest is a table by team.

Set up for your deadlines

Your pilot is set up with your case types and deadlines, for example complaint stage 1 answered within 10 working days, or damp and mould investigated within 10 working days.

The demo screens above run repairs. The complaint and damp-and-mould clocks are not in them. The pilot is where we set those up with you.

This is not legal advice and makes no compliance claim. The deadlines in the table are published by the sources named. Check the current wording at the source.

Published deadlines the pilot can be set up around
Case type	Deadline	Published by
Complaint, stage 1	Answered within 10 working daysAcknowledged within 5 working days	The Housing Ombudsman's Complaint Handling Code
Complaint, stage 2	Answered within 20 working daysAcknowledged within 5 working days	The Housing Ombudsman's Complaint Handling Code
Damp and mould, England	Investigated within 10 working days	Awaab's Law, in force in England since 27 October 2025

A free 60-day pilot, then

GBP 49a month

For up to 250 homes. Over 250? Write and say how many homes you have.

What GBP 49 a month covers

Repairs and complaints, each case with its own deadline. Complaint case types are set up with you in the pilot.
Email to the team lead and then the manager when a deadline passes
A monthly report
A set-up of your case types and deadlines in the pilot

Ask for the 60-day pilot

This opens an email to Geri Kotori, who builds Case Tracker.